Why people hate Microsoft
I’ve been working for months on developing a web application. One of my design goals is for the application to run in virtually any web browser – Microsoft Internet Explorer, Firefox, Safari, Opera. So I frequently test the application using a variety of browsers.
About two months ago, I discovered a bug in Internet Explorer 8 beta 2. I spent hours documenting the problem and posted a simple example to the discussion forums. Within minutes, I got a response. The person from Microsoft didn’t bother to look at my example, but he told me that all web browsers have bugs.
Instead of thanking me for my hours of time that I spent isolating the problem, I got a rude and condescending answer. After I complained, another person eventually responded and showed me that this bug was already registered in Microsoft’s bug tracking system. (Though they haven’t acknowledged when or if it will be fixed).
Today, I found a second bug. It’s very obscure: when you go from one page to another, some specialized graphics don’t get displayed properly. They do display correctly if you refresh the second page or if you go to it immediately. This bug was so obscure that it took me nearly the whole day to isolate the precise problem and write a simple example.
Again, I posted my example to the Microsoft discussion forums. And I got another condescending response: go read the FAQs. This didn’t address my question, and it shows that no one has bothered to take the 2 minutes to test my example. Nevermind that I spent hours to find the bug.
In both cases, I did an extensive diagnosis and posted a succinct example to Microsoft – about a dozen lines of code (isolated from my 1000+ line subroutine). My thanks? An obnoxious attitude.
Doesn’t make me want to help them in the future.
And they wonder why people hate them.