Bye bye MCI
I finally told MCI to disconnect phone service. They were never able to sign us up for the Neighborhood program. The incredible part is that it was simply a billing problem. They did establish local and long distance service on the line, but they could never sign us up for the Neighborhood program. Over a two-month period, I was told repeatedly that they would fix everything in just two weeks. Should I really trust our phone and internet service to a company with such a disasterous record for customer service?
Next step: a complaint to the California Public Utilities Commission.